Terms and Conditions

The use of our Services and/or our Products implies your acceptance of these General Terms and Conditions of Use. If you do not accept the General Terms and Conditions of Use, you must stop using our Services and/or Products.

Last Updated 15/11/2018

Welcome to ASK ASTROLOGY!

These General Terms and Conditions of Use:

  • describe all the products and services (hereinafter “our Products” or “our Services” or “electronic services”) offered by Hello Limited (hereinafter “Helloo” or “us”) via its website askastrology.com (hereinafter “Ask Astrology” or “the Site”) or any subsequent URL which may replace this address.
  • define the relationship between the User (hereinafter “you”), Hello Limited (hereinafter “Helloo” or “us”) and Helloo’s suppliers (hereinafter ‘the Suppliers‘ or ‘payment processors‘)

The use of our Services and/or our Products implies your acceptance of these General Terms and Conditions of Use. If you do not accept the General Terms and Conditions of Use, you must stop using our Services and/or Products.

We invite you to read this document very carefully.

About askastrology.com

Any personal information provided to or gathered by Ask Astrology is controlled by:

Helloo Limited, 29 rue de Reckenthal 2410 Strassen – LUXEMBOURG

Warning
Ask Astrology is devoted to the divinatory arts and sciences, in particular astrology, numerology and tarot reading. THE SERVICES AND ADVICE OFFERED ON THE ASK ASTROLOGY WEBSITE AS WELL AS IN THE ASSOCIATED EMAILS AND ELECTRONIC SERVICES ARE EXCLUSIVELY INTENDED FOR ENTERTAINMENT PURPOSES AND ONLY SUCH PURPOSES WHICH ARE NOT CONTRARY TO ANY APPLICABLE LAW OR REGULATION.

Ask Astrology does everything within its power for you to enjoy top quality electronic services and to provide you with useful advice and Products. However, we cannot be held responsible for the consequences of your actions with regard to your personal interpretation of this advice. Under no circumstances should the information presented with our Services and/or Products replace any recommendations that you may have received from legal, health or financial professionals, or for any other field of activity.

Access to our Services

In order to access and use the Services and/or Products offered by askastrology.com, you must be an individual person, be over the age of legal majority in your country of residence, have the legal capacity to use a website, not be in a precarious financial situation (over-indebtedness), nor suffer from Alzheimer’s or any other mental, neurodegenerative disorders or even disorders caused by aging. The content of our website is not directed at, or intended for distribution to or use by any individual who is a citizen or resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation.

You must also have Internet access. The costs of the telephone calls which enable a connection to the Internet and to the Website are borne entirely by you.

Finally, you must own the necessary equipment to provide this connection to the Internet (computer, modem, etc.) as well as an electronic login and address. For some of our Services and/or Products we recommend having a printer.

Acceptance Procedure

By accessing materials on Ask Astrology you agree with these Terms of Service. The Site includes, without limitation, all content, information, text, questions, comments, ideas, graphics, images, tools, and software programs contained in the Site and related materials. Ask Astrology reserves the right, at its sole discretion, to change these Terms of Use from time to time, and your access to the Site will be deemed to be your acceptance of, and agreement, to any such changed terms and conditions.

Internet technology and the applicable laws, rules, and regulations change frequently. WE RESERVE THE RIGHT, AT OUR DISCRETION, TO MODIFY, ADD, OR REMOVE PORTIONS OF THESE TERMS OF SERVICE AT ANY TIME AND EACH SUCH CHANGE SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING. THE DATE OF THESE TERMS IS NOTED UNDER THE HEADING ABOVE. PLEASE CHECK THESE TERMS AND CONDITIONS PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF CHANGES TO THESE TERMS OF USE WILL MEAN YOU ACCEPT THOSE CHANGES.

Privacy Policy

Ask Astrology knows that the privacy of your personal information is important to you. Therefore, we have established a Privacy Policy which is part of this Agreement.

Our Services

The Site provides astrological content, reports, information, and access to e-mail consultations (“Content”). Although the Content may be viewed via a standard Internet connection and the Site and certain e-mail/offerings are free and open to the public, certain premium services may require registration and/or payment (the “Services”). Services are available to individuals over the age of 18. In addition, the Site does not permit use of the Services by residents of any jurisdiction that may prohibit our Services. You certify that the information given to Ask Astrology on registration is true and complete. Ask Astrology will not be responsible for any false statements made in registration.

Rules of Services

Note that accounts only remain active and valid for a period of 12 months from the date of the last  advice. We reserve the right to refuse service to any person for any reason. We also reserve the right to pursue legal action against any person who commits fraud, or otherwise violates applicable laws, on our Site or using our Services. Furthermore, a customer service advisor has the right to terminate communication at anytime if a customer’s comments and/or behavior is deemed by the customer service advisor to be inappropriate, abusive, or threatening. The customer service advisor will report the termination to Customer Service and such a customer may be denied future access. Any such report made by a customer service advisor to us shall not be deemed a violation of our Privacy Policy.

Termination of Account

These Terms of Use will take effect at the time you visit the Site. Ask Astrology reserves the right at any time and for any reason to deny you access to this Site or to any portion thereof in order to protect its name and goodwill, its business, and/or other users, and Ask Astrology shall have the right to immediately terminate a user’s account in the event of any conduct by a user which Ask Astrology in its sole discretion, considers to be unacceptable, or in the event of any breach by a user of these Terms of Use. Termination will be effective without notice. You may also terminate these Terms at any time by ceasing to use the Site, but all applicable provisions of these Terms will survive termination, as identified below. Upon termination, you must destroy all copies of any aspect of this Site in your possession. The provisions concerning Ask Astrology proprietary rights, Submissions, indemnity, disclaimers of warranty and liability, admissibility of these Terms, and governing law will survive the termination of these Terms for any reason.

Our Satisfaction Guarantee

We don’t guarantee that our customer service feedback will come true, but we do our best to ensure that you are satisfied

Discounts

Unless otherwise noted, all coupons, discounts and special offers are valid for a limited period of time, can be used only once and may not be combined. We reserve the right to change these Terms of Service, discounts on other bonus point promotions at anytime without notice.

Limitation of Liability

To the extent permitted by the applicable law, in no event shall Helloo Limited, its suppliers and service providers accept liability to any person for any direct or indirect loss of profits, revenue or data, or for indirect, special, consecutive, aggravated or punitive damages or interest, whether in contract or in tort, including negligence, or otherwise, arising out of or related to the use of all or part of these web pages, even if Helloo Limited has been advised of the possibility of the same.

To the extent permitted by the applicable law, the total liability of Helloo Limited, its suppliers and service providers, for any claim arising from these General Terms and Conditions of Use, including for any implicit warranty, is limited to the amount you paid us to use our Services.

Under no circumstances can Helloo Limited, its suppliers and service providers be held liable for any loss or damages which were not reasonably foreseeable.

We recognize that, in some countries, you can enjoy certain rights as a consumer. No clause in these General Terms and Conditions of Use limits the consumer’s legal rights which cannot be waived by any contract.

Disclaimer – No Professional Advice – No Reliance on the Term “Expert”

Information provided through our services, on the site and in ask astrology materials, including but not limited to the information provided in horoscopes, telephone and e-mail consultations, as well as the text, graphics, images, and tools posted on various pages, is for informational and entertainment purposes only. The names and faces of some of our experts have been altered in order to protect the personal identity of our astrologers from potential and unwanted attention not limiting stalking and harassment. Information from Ask Astrology is not intended to be a substitute for any professional advice, including but not limited to (a) professional medical advice, diagnosis, or treatment or (b) professional financial or investment advice or guidance, or (c) professional legal advice. Never disregard or delay seeking professional medical advice or other professional advice because of something you have read on the site or information received through our services. Ask Astrology is not engaged in the practice of medicine or law and does not recommend or endorse any specific products, procedures, treatments, medications, opinions, or other information that may be mentioned, discussed, or described on the ask astrology site or in ask astrology materials or through our services. Ask Astrology.com is not engaged in the business of providing financial or investment advice and its employees or contractors are not registered advisors. Your reliance on the information provided by ask astrology, by anAsk astrology employee or contractor, by a third party moderator, by Ask Astrology sponsors or by other users of the Ask Astrology site or services is solely at your own election or choice. Any and all decisions that you make that are based in whole or in part upon information provided by ask astrology or its sponsors or otherwise on the site will be your sole and exclusive responsibility.

General Disclaimer

The information provided on, from or through ask astrology, its services and the site is provided “as-is” and “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement). The site and related information and services may contain bugs, errors, problems or other limitations. Ask Astrology and our affiliated parties have no liability whatsoever for your use of the site and services and any such information or service. In particular, and without limitation, ask astrology and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The disclaimer of damages set forth above is a fundamental element of the basis of the bargain between ask astrology and you. The site and the information and services provided therein would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from ask astrology through the site or services shall create any warranty, representation or guarantee not expressly stated in these terms of use. Ask astrology makes no warranty or representation that availability or use of the site or services will be uninterrupted or error-free. Neither helloo limited, nor any of its affiliates has any responsibility or obligation to notify you of your accumulated charges or other expenses with us. Helloo limited, does not monitor usage patterns and is under no obligation to any customer to take any action or to refrain from taking any action with respect to usage of the site or services.

Third-Party Information

Any articles press clippings or other third-party publications (collectively, “Publications”) made available through the Site are furnished by Ask Astrology for your convenience and entertainment. Ask Astrology is a distributor (and not a publisher) of content supplied by third parties (including users). Any opinions, advice, statements, services, offers or other information made available by third parties, including psychics, information providers or any user of the Site, are those of the respective author(s) or publisher(s) and not of Ask Astrology or its affiliates. Ask astrology disclaims any representation, either express or implied, that the information in such publications is accurate or complete.

Third-Party Providers

Third Party Provider content is the intellectual property of the provider. Any copying, republications or redistribution of content, including, but not limited to, by caching, framing or similar means, is expressly prohibited without the prior written consent of Provider. Third Party Provider shall not be liable for any errors or delays in content, or for any action taken in reliance thereon. Similarly, we have not reviewed and cannot control all of the material, including computer software or other goods or services made available on or through third-party websites. Accordingly, we do not represent, warrant or endorse any third-party website, or the accuracy, currency content, fitness, lawfulness, or quality of the information material, goods, or services available through third-party websites. We disclaim, and you agree to assume all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of third-party websites.

Restrictions; Compliance with Laws

Your right to use the Site and the Services is personal to you. You are solely responsible for the contents of your transmissions through the Site and your use of the Services is subject to all applicable local, state, provincial, national and international laws and regulations. By using the Web Site or the Services, you agree:

  • not to use the Site or the Services for illegal purposes;
  • not to interfere with or disrupt networks connected to the Site;
  • to comply with all applicable regulations, laws, statutes, etc., regarding your use of the Services, including, but not limited to, laws and regulations relating to the use of the Site or the Services to send electronic mail;
  • not to use the Site or the Services to send chain mail, junk mail, spamming or any use of distribution lists to any person who has not given specific permission for such use;
  • not to use the Site or the Services for the transmission of any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, or obscene material or communication of any kind or any nature;
  • not to interfere with any other user’s access to or use of the Site or the Services.
  • not to record or use any audio recording or retention devices/technology without the express written consent of Helloo Limited.
  • not to speak or act in a manner that is deemed by a customer service advisor(s) to be inappropriate, abusive, or threatening.

Ask Astrology reserves the right, in its sole discretion, to immediately terminate your access to and use of the Site or the Services without right to refund, for any violation of these Terms of Use.

Links to Sponsors and Other Third-Party sites

Certain links on the Site will let you leave the Site. These linked sites, for example those of our sponsors, are not under the control of Ask Astrology, and Ask Astrology is not responsible for the contents of any linked site or any link contained in a linked site. These links are provided for your convenience, and the inclusion of any link does not imply a recommendation or endorsement by Ask Astrology of any such linked site or the products therein.

Intellectual Property and Trademark Protection

Other than royalty-free images, the full contents of the Site including, without this list being exhaustive, the texts, images, trademarks, logos, acronyms, algorithms, software, music, sounds, photos, videos, drawings or other materials contained in the sponsored adverts or adverts sent via e-mail, commercial information produced and presented by the Site, its suppliers or advertisers, are protected by intellectual property law, trademark law, patent law or any other law recognized by the legislation in force in the country in which Helloo Limited is based.

By accepting these General Terms and Conditions of Use, you undertake not to copy, use, exploit, reproduce, distribute the information transmitted or create derivative works using the communication received from Ask Astrology without obtaining express written permission from Helloo Limited.

Consent To Receive Email Submissions

By submitting Your email address on the Site, you consent to receive periodic email communications from the Site concerning its products and services. You may opt-out of receiving email communications at any time by following the unsubscribe instructions contained in each email.

Material you Submit (including Blog Submissions)

You acknowledge that you are responsible for any submission you make (“Submissions”), including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. Submissions shall be deemed to be non-confidential and non-proprietary. Ask Astrology shall have no obligation of any kind with respect to such Submissions and shall be free to reproduce, use, disclose, modify, display and distribute the Submissions to others without limitation. By transmitting such Submissions to Ask Astrology and the Site, you automatically grant to Helloo Limited a perpetual, worldwide, royalty-free, irrevocable, non-exclusive right and license (with rights to sublicense) to use, reproduce, modify, adapt, publish, translate, edit and distribute such Submissions (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such Submissions. You also permit any other user of Ask Astrology to access, view, store or reproduce the Submissions for that user’s personal use. Without limiting the generality of the foregoing license, if you send Submissions consisting of “testimonial” e-mails, you acknowledge that you grant Helloo Limited the right to publicly display all or a part of such Submission on the Site or in any other format or media at any time. Please note that Ask Astrology does not want to receive Submissions containing confidential information from you and any Submissions received will be deemed NOT to be confidential. For purposes of this paragraph, “Submissions” shall not include personally identifiable information, which shall be treated by Ask Astrology in accordance with our Privacy Statement.

This Web Site (including, without limitation, text, photographs, graphics, video and audio content) is protected by copyright as a collective work or compilation under the copyright laws recognized by the legislation in force in the country in which Helloo Limited is based and in other countries, and Helloo Limited, its subsidiaries and affiliates (subject to the rights of its licensors and licensees under applicable agreements, understandings and arrangements) have rights therein. All individual articles, videos, content and other elements comprising this Site are also copyrighted works, and Helloo Limited, its subsidiaries and affiliates (subject to the rights of its licensors and licensees under applicable agreements, understandings and arrangements) have rights therein. You must abide by all additional copyright notices or restrictions contained in this Site. By posting or submitting content on or to the Site (including the Blog, and regardless of the form or medium with respect to such content, whether text, videos, photographs, audio or otherwise), you are giving Helloo Limited, and its affiliates, agents and third party contractors the right to display or publish such content on the Site and its affiliated publications (either in the form submitted or in the form of a derivative or adapted work, in our sole discretion), to store such content, and to distribute such content and use such content for promotional and marketing purposes. Without limiting the generality of the foregoing, with respect to any video submissions to the Site made by you from time to time, you understand and agree that (unless you and we agree otherwise) we may, or may permit users to, based solely on functionality provided and enabled by the Site, compile, re-edit, adapt or modify your Submission, or create derivative works therefrom, either on a stand-alone basis or in combination with other Submissions, and (unless you and we agree otherwise) you shall have no rights with respect thereto and Helloo Limited, its affiliates or its licensees shall be free to display and publish the same (as so compiled, re-edited, adapted, modified or derived) for any period.

You shall be solely responsible for your own Submissions and the consequences of posting or publishing them. In connection with each of your Submissions, you affirm, represent, and/or warrant that: (i) you own or have the necessary licenses, rights, consents, and permissions to use and authorize Helloo Limited, its affiliates and subsidiaries to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all such Submissions to enable inclusion and use of such Submissions in the manner contemplated by us and these Terms of Use; and (ii) you have the written consent, release, and/or permission of each and every identifiable individual person in such Submissions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of such Submissions in the manner contemplated by Helloo Limited and these Terms of Use. In furtherance of the foregoing, you agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant Helloo Limited all of the rights granted herein; (ii) publish falsehoods or misrepresentations that could damage Helloo Limited, this Site or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; or (iv) post advertisements or solicitations of business.

We reserve the right to edit, remove or not publish Submissions without prior notice.

DMCA Policy

If you are a copyright owner or agent thereof and believe that any Submission infringes upon your copyright, please submit notice, pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512(c)) to our Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (ii) a description of the copyrighted work that you claim has been infringed; (iii) the URL of the location containing the material that you claim is infringing; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Our Copyright Agent, email at: [email protected]; or mail, postage prepaid, to 29 rue de Reckenthal 2410 Strassen – Luxembourg.

Indemnification

You agree to indemnify, defend and hold harmless Ask Astrology, Helloo Limited its and their affiliates and suppliers from any liability, loss, claim and expense (including attorneys’ reasonable fees) related to (i) your violation of these Terms, and (ii) your use of this Site or the Services.

Resolution of Claims or Disputes

Ask Astrology hopes to make you a happy user and most user concerns can be resolved quickly and to the user’s satisfaction by contacting our customer service department through the email address: [email protected]

Severability Clause

To the extent that any provision of these General Terms and Conditions of Use is found by any competent court or authority to be invalid, unlawful or unenforceable in a jurisdiction, that provision shall be deemed not to be part of these General Terms and Conditions of Use but such finding shall not affect the validity, lawfulness or enforceability of the remainder of these General Terms and Conditions of Use, in that jurisdiction, nor shall it affect the validity, lawfulness or enforceability of these General Terms and Conditions of Use in any other jurisdiction.

The preceding sentence does not apply to New Jersey residents or transactions.

Successors and assigns

We may perform any of our obligations or exercise any of our rights under these Terms of Use through one or more of our corporate affiliates (including any entity that directly or indirectly controls, is controlled by, or is under common control with us). If Ask Astrology or its assets are acquired by another entity, that entity will assume our rights and obligations as described in these Terms of Use. You may not assign your rights or obligations under these Terms of Use, by operation of law or otherwise, without our prior written consent.

Miscellaneous

These Terms constitute the sole agreement between you and Ask Astrology and its affiliated entities relating to your use and our provision of the Site and the Services and the subject matter hereof. The laws of Luxembourg govern these Terms in all respects, without giving effect to conflicts of laws principles.

Entire Agreement

No joint venture, partnership, employment, or agency relationship exists between you and Ask Astrology as a result of these Terms of Use or your utilization of this Site. These Terms of Use, Ask Astrology Privacy Policy, and any other agreement or terms or conditions for services, subscriptions, or licenses for products or services available through the Site, which are all hereby incorporated by reference as if set forth fully herein, represent the entire agreement between you and Ask Astrology with respect to use of the Site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written between you and Ask Astrology with respect to this Site.

How to contact us

If you have any comments or questions about these General Terms and Conditions of Use, you can contact us through the [email protected] you can access by using this link.

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